End users recognise Lee Spring as a company that represents quality at an International level. With more than six worldwide manufacturing plants Lee Spring is one of the leading global spring companies for both customer service and quality.
“Customers expect a high standard of service and this is particularly important to Lee Spring. We offer a quick, reliable service and exceptional product quality” explains Matthew Thomas, Customer Service Supervisor of Lee Spring.
An important element of Lee Spring’s leading customer service is the speedy and efficient despatch. If a customer needs a spring urgently, Lee Spring can despatch any stocked item within 24 hours of receipt of order.
“Our commitment to despatch times helps to improve customer relations” adds Matthew. “It is essential within the Lee Spring operation that the customer service and warehouse teams are linked up to ensure timely and efficient despatch. This also means customer service agents are able to track an order to check the progress.
“It is important to give that personal touch to customers because if they value the help and advice we offer, as much as the quality products, we know they will return.”
Live expert advice is another important part of the Lee Spring customer offering. In the UK, for instance, there is a live customer service team of experts who can advise or talk customers through spring selection from the company’s extensive catalogue. This team also processes orders quickly, arranging despatch of stock springs within 24 hours, with standard delivery free of charge.
“Whether selecting from our extensive catalogue range or commissioning a bespoke spring design, Lee Spring provides advice and support to all customers” explains Matthew. “Providing an excellent level of customer service is important to Lee Spring. We work with our customers to help them select the correct spring to meet their application specific requirements.”
Lee Spring’s range of over 19,000 stock springs includes compression springs, torsion springs, extension springs, die springs, Redux™ Wave springs and plastic springs. The latest Lee Spring catalogue is available to order or download online.
For more information about Lee Spring’s customer service offering, please view our video blog: Lee Spring Customer Service. A series of Lee Spring video blogs is available on the Lee Spring UK YouTube channel .
Alternatively, contact us for more information.